💬 Support & Connection

❓ I didn't receive my account verification code by email.

First check your Spam/Junk folder — verification emails sometimes land there. The code usually arrives within 1-2 minutes.

If it still hasn't arrived, use the "Resend Code" button on the login screen. Make sure you typed your email correctly — typos are the most common cause.

❓ I forgot my password, how do I reset it?

Click "Forgot your password?" on the login screen and enter your email — we'll send you a 6-digit reset code. Enter the code and your new password to change it instantly and log in automatically.

If the code doesn't arrive, check your Spam folder or use "Resend code".

❓ I deposited crypto but my balance wasn't credited.

Crypto transactions need blockchain confirmations, which can take anywhere from a few minutes (e.g. Litecoin) to half an hour (e.g. Bitcoin) depending on the coin. Please wait for the transaction to confirm — no need to worry.

You can check your transaction's live status under "My Recent Deposits" on the Balance page.

If it still hasn't been credited after a reasonable wait (e.g. over an hour), send us the transaction/payment ID and the amount you sent to support@vpchampion.com and we'll look into it.

❓ I opened a case but the prize didn't show up in my inventory.

As soon as a case is opened, any non-empty prize is automatically added to your Inventory — you don't need to take any extra action.

If you don't see it, refresh the page (F5). If the issue persists, let us know which case and roughly when you opened it.

❓ Are the case odds actually fair? How can I verify this?

Every case opening is cryptographically computed server-side using a predetermined seed. After opening a case, the "Provably Fair" info on the result screen (the seed and hash values) lets you confirm the result wasn't altered afterward.

You can go further: click the "🔒 Provably fair" line on the result screen to go to vpchampion.com/verify, where you can recompute the result yourself in your own browser using your own seeds — without trusting us at all.

Each case's exact odds are also clearly listed on its page under "Case Contains" — nothing is hidden.

❓ I withdrew a code from my inventory but can no longer see it.

Withdrawn codes remain viewable on screen for only 1 hour, as a security measure. We recommend saving your code somewhere safe within that window.

If you missed the 1-hour window, email support@vpchampion.com and once we verify your account, we'll look into it.

❓ When can I sell an item in my inventory?

Every prize is immediately sellable the moment it lands in your Inventory — there's no waiting period. Use the "Sell All" button to convert your whole inventory to balance at once.

❓ Is there an age requirement to use the site?

Yes, you must be 18 or older to use the Site. See our Terms of Service page for more details.

❓ How do I change the language or currency?

Use the TR/EN/RU/FR/PT and ₺/$/₽/€/R/A$ buttons in the sidebar (top menu on mobile) to switch your language and displayed currency at any time.